Shipping policy

All orders are shipped in a box with tracking to ensure it arrives safely to you. Kittie Bee Creations is not liable for lost packages, delays or in-transit damage after it has been handed over to the postal service. If your item is lost or damaged in transit, you may be entitled to compensation by the postal service.

Parcels will only be left in a safe place if deemed safe by the delivery person. Where parcels have been left in a safe place at your delivered address, it then becomes your responsibility.

Please let me know as soon as possible if you experience any of these issues. If your package and goods arrive damaged, please send me photos within 1 day of delivery. I will do everything I can to investigate and lodge relevant claims with the postal service. Please note claims may take a couple of months to process by the postal service. Compensation will only be processed once the parcel has been deemed lost or damaged by the postal service.

It is your responsibility to provide the correct delivery details at the time of order. If you need to update your details, please contact me as soon as possible. If your order has already been dispatched, Kittie Bee Creations is not liable for your loss.

Parcels that have failed to deliver due to the customer not collecting within the allocated time frame, wrong address provided, failure to pay customs, etc... will be sent back to me by your local postal service. In this case, the cost of postage is not refundable and the customer will be charged additional shipping cost to have it redelivered.

Buyers are responsible for any customs and import taxes that may apply. Kittie Bee Creations is not responsible for delays due to customs.